Your voice matters. Your rights are protected.
At Colquitt Regional, we believe every patient deserves safe, respectful and compassionate care. We are committed to honoring your rights, protecting your privacy and making sure you and your loved ones are fully supported throughout your healthcare journey.
You have the right to receive high-quality, considerate care regardless of your age, sex, race, religion, national origin, language or ability. Your dignity, beliefs and cultural values will always be respected during your time with us.
If you have any concerns about patient care or safety, please contact the privacy officers Jessica Jordan, 229-891-9455 or Stephanie Causbey, 229-890-3566. If your issues cannot be resolved by the hospital, you may contact The Joint Commission (TJC). For information regarding how to file a complaint with The Joint Commission, call (800) 994-6610 or e-mail complaints to complaint@jointcommission.org.
Bill Bishop – HIPAA Security Officer
Jessica Jordan – Compliance Officer
Stephanie Causbey – Privacy Officer
Your privacy is our priority. All conversations, treatments and medical records are kept confidential. You have the right to:
- Discuss your care in private
- Decide who can receive updates about your condition
- Access your health records and request changes when appropriate
Patients have the right to be informed of their medical treatment, including test procedures and are encouraged to actively seek information about their condition. Patients have the right to be informed of alternative treatments and to choose among the alternatives, including the right to refuse treatment.
You may refuse care at any time, as permitted by law. If you choose to leave the hospital or decline treatment, your care team will inform you of the risks and provide guidance to help you make an informed choice.
All patients have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
Patients have the right to examine and receive an explanation of their bill, regardless of the source of payment. Patients have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.
You and your visitors are responsible for respecting the rights of other patients by assisting in the control of noise, by following the non-smoking policy of the hospital and following the visitation guidelines.
We are committed to providing quality care. If at any time you feel your rights as a patient have been violated, or have questions regarding an ethical issue, please notify Melanie Owens, Vice President of Quality, at 229-891-9243.
Below is a document that describes how medical information about you may be used and disclosed and how you can get access to this information.
Colquitt Regional is committed to achieving health equity ensuring everyone has a fair and just opportunity to reach their highest health potential. We actively address social determinants of health and support patients facing barriers such as housing instability, food insecurity, transportation issues or safety concerns.
Health Equity Contact:
Katie Beth Hall, MBA, MHA
Health Equity Coordinator
229-502-9684
Learn more at our Health Equity page.
Advance Directives
Georgia law gives competent adults the right to make choices about their own health care. This includes the right to choose medical care, to refuse certain care or to stop care altogether. Georgia law also lets you choose someone to make health care choices for you if you are unable or unwilling to do so.
An advance directive is a legal form that lists your wishes about medical care and treatment. You may also name someone to make choices about your medical care and treatment if you can’t. These forms are called advance directives since they are written in advance of a serious illness, to let other people know your wishes. Before July 1, 2007, Georgia law recognized two kinds of advance directives: a Living Will and a Durable Power of Attorney for Health Care.
Georgia law changed in 2007 to combine these two forms into one simple form called ‘Georgia Advance Directive for Health Care.’
Patient Advance Directive – English
Patient Advance Directive – Spanish
If you are interested in having a member of our staff speak to a civic organization about advance directives, please contact Colquitt Regional Home Care Services at 229-890-3526.
If you ever feel your rights have been violated or have a concern about your care, we’re here to listen.
Primary Contacts:
Privacy Officer: Stephanie Causbey – 229-890-3566
Compliance Officer: Jessica Jordan – 229-891-9455
HIPAA Security Officer: Bill Bishop
VP of Quality: Melanie Owens – 229-891-9243
If you feel your concern wasn’t addressed, you may also contact The Joint Commission:
800-994-6610 or complaint@jointcommission.org