Everything you need, all in one place.

We’re here to make your experience as smooth and stress-free as possible. Whether you’re preparing for your first visit or managing care after treatment, the resources below will help guide you every step of the way from registration to billing and insurance information.

Resources

Registration Instructions

On the day of your appointment at the Vereen Center, you will be asked to complete our Patient Registration Forms and provide your insurance card to be photocopied for our records. You should allow thirty (30) minutes before your scheduled appointment time to complete the registration process.

Pre-Registration

For your convenience, the Vereen Center offers pre-registration for all patients. Pre-registration allows us to validate your demographic and insurance information before your visit. This saves you time in the waiting room and helps us move your appointment along more quickly! We encourage you to print, complete and sign the Registration Forms to bring with you on the day of your appointment.

To save additional time and fully pre-register, you may FAX your paperwork and a copy of your insurance card and driver’s license to 229-890-5531 at least 2 days before your appointment.

If it is less than 24 hours before your appointment, please bring your registration paperwork with you instead of faxing it; our office needs 24 hours to process registrations that are faxed.

Access our forms on the Registration Forms page. Our forms are in PDF format, and can only be opened with Adobe Acrobat or Adobe Reader software. If you do not have either software application installed on your computer, you can download Adobe Reader for free by using the following link:

https://get.adobe.com/reader/

Please remember to also bring the following items on the day of your appointment:

  • Physician Order(s)
  • Insurance Card(s)
  • Any written order(s) from your Primary Care Physician
  • List of Medications

Cancellation Policy

A 24-hour notice is required for canceled appointments. Repeatedly not showing for your scheduled appointment may result in discharge from the practice.

Insurance Pre-Certification

Many insurance companies do require pre-certification and/or a referral from your primary care physician prior to services. Vereen Rehabilitation Center strongly encourages patients to contact their insurance company to verify that all necessary pre-certifications and referrals have been completed before their visit. Failure to obtain pre-certification, physical referral or pre-authorization may result in a lower reimbursement or denial of benefits by the insurance company.

For more information and/or assistance, please contact us at 229-890-3553.

Insurance & Billing

For our participating carriers, the Vereen Center will submit all claims and necessary supporting documentation on your behalf. Any co-payment required by your plan will be collected up-front at the time of your visit. After the final payment has been received from your insurance company, you will be billed for any remaining patient due balance, as specified by your carrier. If deductibles have not been met, you are responsible for those.

If your insurer is not contracted with the Vereen Center, you will be considered an out-of-network patient. The Vereen Center will, as a courtesy to you, submit your claim to your insurance carrier. However, your out-of-pocket expenses may also be higher than those with a provider who participates with your insurance plan. Please note: For those insurance carriers with which the Vereen Center does not participate, the claim check may be mailed directly to you. In these cases, you agree to and are responsible for signing and forwarding the check to our billing office.

You will be responsible for ensuring that we have all necessary referrals or pre-certifications before your scheduled appointment. If you do not have a referral or pre-certification in place when you arrive for your visit, you may be held responsible for payment of your visit or your appointment may need to be rescheduled.

Insurance Plan Participation

Our participation in plans is regularly undergoing review and changes. The following list includes the major Insurance Plans with which the Vereen Center participates. If you do not see your plan listed, please call our office to see if we are a participating provider with your plan. This list may change from time to time, so we recommend that you contact our practice or your insurance company to verify our practice’s participation in your insurance plan when making an appointment.

  • Aetna
  • Amerigroup
  • Beech Street
  • Blue Cross/Blue Shield
  • Care Improvement Plus
  • Cigna/Great West
  • Choice Care Network – Humana
  • First Health
  • Medicaid
  • Medicare
  • Multiplan
  • Nova Net
  • Peach State
  • SuperMed
  • Tricare
  • United Healthcare
  • Wellcare
  • Workers Compensation
  • Integrated Health Plan
  • Nova Net
  • Three Rivers

Information about your insurance coverage will be taken when you register for your first appointment. In order to submit an insurance claim for you, we need proof of your insurance identification (insurance card). If you need to update your insurance information, please contact our office as soon as possible. Please remember that insurance plans do not necessarily cover the entire bill. We understand that insurance coverage can be complicated, so if you have questions or need assistance, please call the Vereen Center office.

Workers Compensation

The Vereen Center will submit “open” claims only, on your behalf, unless we are aware in advance that the claim will be denied. It is the patient’s responsibility to provide the office staff with complete insurance information, as well as your case management contact and phone number. The Vereen Center will bill your primary health insurance in cases where workers’ compensation denies the claim for any reason. Any balance not paid by the worker’s compensation carrier or primary health plan will be the patient’s responsibility.

Motor Vehicle Accident (MVA) & Litigation Cases

The Vereen Center does not recognize MVA or Litigation claims. As such, you will be classified as a self-pay patient unless you have active health insurance coverage as specified above, in which case we will submit all claims to your health insurance carrier. If your commercial health insurance carrier then determines that the claim should be refunded due to third-party liability, you will be responsible for the bill to be handled through a litigation attorney. Liability action against someone else is not a reason to delay payment. Payment of the bill is the responsibility of the individual who has received the treatment, not the individual who is being sued.

Self-Pay Policy

New patients who are self-pay must pay for their initial visit up-front at the time of visit in cash, personal check, credit card or money order.

Cancellation Policy

A 24-hour notice is required for canceled appointments. Repeatedly not showing for your scheduled appointment may result in discharge from the practice.

Returned Checks

A fee of $20.00 will be charged to your account for any/all returned check(s). All future payments must then be made in cash, charge, money order or bank check.

Workers Compensation

The Vereen Center can help patients get back on their feet after a work injury.

All workers’ compensation clients/patients must follow these guidelines:

  • Patients must demonstrate compliance with medical recommendations and routine follow-up visits as requested.

If you are a prospective patient, continue to the Patient Information section below. If you are a Workers’ Compensation Payer, an Employer or an Attorney, continue to the WC/Employers/Attorneys Information section below.

WC/Employers/Attorneys Information

Patients cannot refer themselves for services at the Vereen Center. ALL patients must be referred by one of the following:

  • Current treating physician (prior approval to seek services at the Vereen Center is required from either your employer or case manager)
  • Workers’ compensation case manager
  • Workers’ compensation attorney (prior approval is also required to seek services at The Vereen Center from the employer or case manager)
  • The patient’s employer

It is the responsibility of the patient to notify the Vereen Center of the following before the appointment or when they arrive:

  • Date of Injury
  • Claim Number
  • Insurance Company Billing Address for Workers’ Compensation case AND phone number of Workers’ Compensation carrier
  • Phone Number of Case Manager (direct contact line and extension, if applicable)
  • Employer Contact Information (example: Human Resources Representative)
  • City & State of Accident (This determines the Workers’ Compensation jurisdiction)

We understand that you have filed a claim for workers’ compensation insurance coverage for your injury and treatment. If your claim is denied or if it is in dispute, we will bill your regular medical insurance carrier. If your claim is ultimately resolved against you, you will then be required to pay to this clinic any deductible or co-payment amounts not covered by your medical insurance. If you do not have regular medical insurance, you will be required to pay the full amount of the costs of your treatment after your claim is resolved against you.

If a patient wants to be referred to our practice, they will need to notify their current treating physician who is providing care for their work injury, OR if they are represented by an attorney, they can make their request for treatment through their legal representation. Some patients may not have an attorney and may be corresponding with their workers’ compensation adjuster and/or case manager directly. If this is the case, the patient will need to make their wishes known to the adjuster or case manager.

Once our offices have been notified of the patient’s referral, the clinic will contact the referring party to obtain necessary records and information. Records are a priority and required for the clinic physicians’ review and acceptance to the Vereen Center. Upon acceptance to the clinic, our staff will notify workers’ compensation, and the patient will be scheduled for services as agreed upon.

WC/Employers/Attorneys Information

Criteria for referring a workers’ compensation patient:

  • Prior approval from either the patient’s employer or case manager is needed to request a referral to the Vereen Center