Concern or Complaint Notification

Colquitt Regional Medical Center strives to provide the best quality care to our patients. If you have a concern about your care, please notify Melanie Owens, Vice President of Quality at 229-891-9243 or mowens@colquittregional.com. Her office hours are 8:30 am until 5:00 pm Monday through Friday. Please leave a detailed message if there is no answer at this number. She will return your call as soon as possible.

At any time, a patient or patient representative can report patient safety concerns to The Joint Commission, one of our accrediting programs. The Joint Commision helps accredited health care organizations improve patient safety and the quality of their services. Your report of a patient safety or quality of care concern will help them guide the organization to make the necessary improvements which will reduce or preferably eliminate the likelihood of harm to patients in the future.

The Joint Commission’s goal is to evaluate performance of the organization based on their established standards of care; therefore The Joint Commission does not evaluate the appropriateness of specific care of an individual patient; or address billing issues, payment/financial disputes or legal/matters/disputes.

If you prefer, you also have the option to contact and work directly with the health care organization to seek resolution of your patient safety concern and/or on matters beyond the scope of The Joint Commission’s review, as listed above.

The preferred method for submitting a concern is through an online submission form. This is the quickest and most direct way to reach The Joint Commission. You also have the option to submit your safety concern or event anonymously.

• Online at www.jointcommission.org ; Click on tab at bottom of page to “Report a Safety Event”
• Mail: Provide a brief (please limit to two pages) summary of your safety concern and the complete name and address for the location where care was received. Please be as specific as possible.
  • Office of Quality & Patient Safety
  • The Joint Commission
  • One Renaissance Boulevard
  • Oakbrook Terrace, Illinois 60181

In order to protect your Personal Health Information, The Joint Commission will not accept copies of medical records, photos or billing invoices and other related personal information. Any such document received will be shredded upon receipt, per their policy.